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Purchasing orthopedic products from Koros Othocare is straightforward and secure. You'll need a valid email address for order confirmations, a complete shipping address for delivery, and a reliable payment method such as credit card, debit card, PayPal, or online banking. For prescription orthopedic items, you'll also need a valid prescription from a licensed healthcare provider and may require specific measurements for proper fitting. While you can checkout as a guest, creating an account with us offers additional benefits like order tracking, faster future purchases, exclusive member discounts, and personalized product recommendations. We accept all major credit cards, PayPal, bank transfers, and even offer cash on delivery in select areas. For insurance claims, prior approval may be required, and our team can assist you with the documentation process.
Tracking your Koros Othocare order is easy and convenient. Once your order is confirmed and shipped, you'll receive an email and SMS notification with your tracking number and direct link to monitor your package's progress in real-time. You can also track your order by visiting our website, logging into your account, and entering your order number in the tracking section. Our system provides detailed updates including order processing, packaging, dispatch, and estimated delivery times. You'll receive notifications at each stage of delivery, and our customer service team is available to provide additional tracking assistance if needed. For any concerns about delivery delays or tracking issues, simply contact us at [phone number] or [email address], and we'll immediately investigate and provide you with accurate delivery information.
Getting your money back from Koros Othocare is guaranteed under our customer satisfaction policy. If you're not completely satisfied with your orthopedic product, you can return it within 30 days of delivery for a full refund, provided the item is unused and in its original packaging. To initiate a refund, contact our customer service team at [email/phone] with your order number and reason for return. We'll provide you with a return authorization and prepaid shipping label for your convenience. Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. Credit card refunds typically appear in 3-5 business days, while PayPal refunds are processed within 1-2 business days. For prescription or custom-fitted items, special return conditions may apply, and our team will guide you through the appropriate refund process to ensure you receive the best possible service.